Fastlane
Turn WhatsApp into your restaurant's sales and operations hub
Fastlane is a WhatsApp-based commerce platform that enables restaurants to accept orders and payments through chat.
"We've cut order errors by 90% and increased average order value—all through WhatsApp." — Restaurant Owner
Merchant dashboard
Multi-vendor orders in real time
Today's performance
R42,380
+28% vs last week
- Never miss an order — every WhatsApp request lands here.
- Route orders across brands, outlets, or vendors.
WhatsApp order flow (mockup)
Placeholder visual — replace with your own dashboard or chat screenshots.
Stop juggling multiple apps and manual payments
Restaurants lose orders to missed calls, scattered DMs, and complicated payment requests. Staff are stuck copying orders between WhatsApp, POS, and spreadsheets while customers wait.
Fastlane consolidates everything into one WhatsApp + web flow with integrated Paystack payments. Meet customers where they already are, and give your team a single source of truth for every order.
Before Fastlane
- • Missed WhatsApp messages and phone calls during peak times
- • Staff manually typing orders into multiple tools
- • Payment links scattered across chats and channels
- • No clear view of orders across outlets or vendors
With Fastlane
- • One unified WhatsApp + web ordering experience
- • Integrated Paystack checkout in the flow
- • Central dashboard for all orders and locations
- • Customer history and loyalty in one place
From first message to paid order in a single, streamlined lane.
From chat to checkout in four steps. Here's how Fastlane powers WhatsApp commerce for restaurants.
Discover & browse
Customer discovers your store and browses a rich menu via WhatsApp or a web catalog that syncs in real time.
Add to cart & pay
They add items to cart and check out with Paystack—all within the chat flow. No redirects, no extra apps.
Order hits dashboard
The order appears instantly in your Fastlane merchant dashboard, grouped by outlet, brand, or vendor.
Fulfill & build loyalty
Your team manages fulfillment, sends status updates, and grows repeat business with built-in CRM and loyalty tools.
One dashboard for every WhatsApp order, outlet, and vendor
Fastlane gives operations teams a single place to manage WhatsApp orders, payments, and customer relationships across locations—without adding more tools to your stack.
From the dashboard, you can:
- •See new orders from all channels in one queue
- •Accept, reject, or reassign orders to vendors or outlets
- •Update order status (preparing, ready, out for delivery, completed)
- •View customer details, order history, and average spend
- •Change menus, prices, and availability across vendors in one place
- •Pause or resume ordering when the kitchen is slammed
Send targeted WhatsApp campaigns to customers who already love you
- •Send promotions, specials, or announcements on WhatsApp in a few clicks
- •Broadcast only to customers who've ordered from your restaurants
- •No spamming random people
- •You stay in control of who you message
Example: "Hi 👋 It's Fastlane. New lunch combo this week. Reply MENU to order in under 60 seconds."
All customer messages still happen on WhatsApp.
Fastlane gives your team the control room behind every conversation.
Think of Fastlane as the fast lane between chat, payment, and operations.
Everything you need to run WhatsApp commerce and restaurant operations from one software platform.
WhatsApp commerce
Native, chat-based ordering with automated confirmations. Customers order where they already spend their time.
Paystack payments
Secure, seamless checkout without leaving WhatsApp. Cards, wallets, and local payment methods supported.
Multi-vendor dashboard
Manage orders, bookings, and customers across brands, outlets, and vendors from one central console.
CRM & loyalty
Track customer history, segment by behaviour, and run loyalty programs that keep guests coming back.
Broadcast tools
Send compliant WhatsApp campaigns and updates to opted-in customers, no spreadsheets required.
Unified inbox
Centralise conversations across all stores and team members so nothing slips through the cracks.
Web catalog
A beautiful, browsable online menu that stays in sync with your WhatsApp commerce experience.
Multi-tenant ready
Designed for restaurant groups, food courts, and franchise networks that need clear separation and control.
Operational speed
Automations and smart defaults keep your team in the fast lane—from routing to fulfillment to follow-up.
Built for restaurant operators who want fewer moving parts, faster service, and more profitable WhatsApp orders.
Frequently Asked Questions
Do my customers need to download an app?
No. Customers order through WhatsApp or a web catalog that links back to WhatsApp. Fastlane sits behind the scenes to orchestrate everything.
Is Fastlane only for single restaurants?
Fastlane is built for both single locations and setups like food courts, franchises, and restaurant groups.
How does pricing work?
We offer tiered pricing based on order volume, number of locations, and feature needs. Get in touch to discuss a plan that fits your group.
Who delivers my orders?
Irana delivers. Fastlane partners with Irana—your community's trusted helper—for fast, reliable delivery to your customers. Learn more at irana.co.za.
Ready to put your restaurant in the fast lane?
Join restaurants using WhatsApp to grow orders and streamline operations with Fastlane.